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gtr11 Privacy Policy for Indonesia

The gtr11 Privacy Policy explains how we collect, use and protect your account, device and wallet details when you access our lobby in Indonesia.

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PRIVACY HELP DESK

Where To Send A Privacy Request

A clear contact route helps you ask about your Privacy Policy rights without searching through the lobby. Our support team handles account-data questions, wallet-record concerns, correction requests and access questions through live…

Live chat Use live chat for a quick Privacy Policy question about a phone-verification record, device access or a DANA, OVO, GoPay or QRIS receipt. We first confirm that you control the account, then route the request to the relevant support path without asking for your wallet password.
Email request Email us when you need a written copy of a data request, correction request or deletion question. Add your account phone number and a short description so we can locate the right record; remove card, wallet PIN and one-time-code details before sending.
Account check If your request concerns sign-in history or a payment receipt, we may ask you to complete the same phone-verification step used for account access. This protects your records from being disclosed to another person using your device or contact details.
DATA CONTROL ROOM

What We Do With Account Data

Privacy Policy controls are connected to the practical steps you take on gtr11, from opening an account on mobile to checking a wallet status beside the lobby.

Account creation

When you open an account, we collect the contact details needed for login and phone verification. We use those details to create your account record, send account messages and check that a request comes from you before changing access details.

Device signals

A mobile browser may provide session and device signals that help us recognise repeated sign-ins or unusual access. These signals support account security; they are not a request for your private wallet credentials, and you can ask support about a recorded access event.

Cookies

Cookies keep your session connected while you move from login to the lobby, including when you open FAQ Mobile Help. We also use them to understand whether a page loads correctly. Clearing browser cookies may sign you out and require phone verification again.

Wallet matching

For DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity, we keep transaction references needed to match a receipt with your account. We do not ask support messages to include wallet PINs, passwords or one-time codes.

Retention requests

We retain account and transaction records only while they serve account security, reconciliation, dispute handling or a legal requirement. Ask support about a particular record rather than sending broad personal details; we will explain the available action under applicable local rules.

Change or access

You may ask to access, correct or clarify personal data connected with your account. We verify the request through the registered contact path, review the relevant record and reply through live chat or email. Access and eligibility depend on local law.

Privacy Policy Answers For Your Account

These Privacy Policy answers cover the searches we hear most often before account access: what we collect, why payment references appear, how mobile sessions work and how you can ask for a change. If your situation involves a particular DANA, OVO, GoPay or QRIS receipt, include its reference when you contact us through the account support route.

The gtr11 Privacy Policy covers account details, phone verification, device and session signals, cookies, support messages and payment references. It explains why we use each category, how we protect access and how you can request access, correction or clarification where local law permits.

We use your phone number to create and secure your account, complete the account-access check and send necessary account messages. If you ask us to change access details, we use the registered contact path to reduce the risk of another person taking control.

Yes. The Privacy Policy covers transaction references connected with DANA, OVO, GoPay and QRIS, plus bank transfer and virtual account records. We use these references to match account activity and resolve status questions, not to request your wallet PIN or one-time code.

Cookies help keep your mobile session active as you move from login to the lobby and may help us identify a sign-in that needs checking. Clearing them can sign you out, so your next visit may require the registered phone-verification step again.

You can ask for access to, or correction of, personal data linked to your account through live chat or email. Tell us which record concerns you, such as a phone detail or wallet reference. We verify ownership before processing the request.

We keep records for the period needed for account security, payment reconciliation, dispute handling or a legal requirement. The period can differ by record type. Contact support with the relevant account or receipt reference and we will explain the applicable retention position.

Start with live chat for an account or device question, or email us when you want a written request. Include your registered phone number and a concise description, but do not include wallet passwords, PINs or one-time codes. Access depends on local law.

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